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私隱條款

General

Respecting and protecting our customers' privacy and personal data is important to Forever Play and its related companies (including all subsidiary and affiliate companies) (collectively, "we" or "us"). This Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.

Throughout this Privacy Policy, the term "personal data" means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.

By visiting any website owned and operated by us (our "Site") or providing us with your personal data via other means (including via our physical stores or telephone enquiries number, or via your application for use of our services), you acknowledge and agree that we will collect, use, store and disclose your personal data in accordance with this Privacy Policy, as amended from time to time. This Privacy Policy is incorporated into and forms part of our Terms of Service.

We regularly review this Privacy Policy and may from time to time revise it by updating this page. By continuing to use our services after any amendments to this Privacy Policy, you are agreeing to this Privacy Policy as revised, so please do visit this page periodically for updates.

Your personal data and how we use it

We collect, use and store your personal data to ensure we can provide various services to you and offer you a personal experience online and in our stores. This may occur on our Site or via other means. We will keep your personal data confidential at all times and only collect, use, store and disclose it in accordance with this Privacy Policy.

Collection of your personal data

Different levels of your personal data may be collected by us, both on our Site and at our stores:

  • If you are not a registered user, you will be browsing our Site as a guest. We will not collect or use any personal data from you (except when you choose to place an order with us as a guest) but you may not be able to use all the services and features that we offer to registered users.
  • You will need to input certain of your personal data when registering with us on our Site (such as your name and contact details), in order to receive various features and services that we offer to our registered users, such as email updates, responses to your queries, and to participate in our private sales or competitions.
  • You can place an order with us as a guest or as a registered user on our Site. In both cases, we will only collect information necessary to fulfill the relevant order (such as your name, contact details and payment/credit card information).
  • You may from time to time provide us with your personal data at our physical stores, via your applications for or use of various services that we provide. For instance, you may be required to provide us with your personal information to purchase from us or make enquiries at our stores or over the telephone;; to provide feedback to us (such as via a survey); or to participate in our promotions and events (such as Private Sales).

Use of your personal data

We use the personal data you provide to us for the following purposes (and any purposes directly related to these purposes) (collectively, the "Purposes"):

  • To provide our services to you (including assessing any application for and administration of such services). This includes responding to any questions you may have, providing you with recommendations on products in our stores, maintaining your shopping cart on our Site, assessing your applications with us for any of our services, providing our customer benefits to you, allowing you to participate in our events and promotions when you so wish, and fulfilling any orders you may make with us (including verification and security checks of your details, and processing of your payments).
  • To provide you with direct marketing communications, in accordance with the "Marketing Communications" section below.
  • Matching your personal data with information you provided to us via other means.
  • To analyse trends, usage and shopping behaviour with us (whether on an individualized or aggregated basis), which helps us better understand how you and our collective customer base access and use our Site and services, for the purposes of improving our services and to respond to customer desires and preferences.

Other points of note regarding your personal data

  • Please also note that: We may transfer, use and store your personal data outside of your country of residence, for the Purposes and in accordance with this Privacy Policy.
  • If you do not provide your personal data to us, we may not be able to provide some of our services and features to you.
  • Subject to where otherwise required by law or permitted by law to protect our interests, we will (a) only retain your personal data for as long as it is necessary to fulfill the Purposes, and (b) erase any of your personal data that we have stored as soon as reasonably practicable, if you choose to delete your account with us.
  • You may from time to time provide us with various third parties' personal data (for instance, in relation to your receipt of benefits from us). You agree that you have obtained the relevant third party's consent to provide us with their personal data (to be collected, used , stored and disclosed in accordance with this Privacy Policy) prior to such provision by you.

Collection of anonymous data from you

  • Separately, we may collect certain anonymous data from you on our Site: We collect anonymous data relating to your online session to provide our services to you, to gather statistical information on our server's usage and to help us better meet your demands and expectations. This may include but is not limited to your browser type and version, your operating system and your IP address and/or domain name. We may use analytics cookies for this purpose You may opt-out of the collection of such data at any time.
  • If you are browsing our Site (whether as a guest or as a registered user), it may place a cookie on your computer or mobile device that identifies your device to us and allows us to personalize your shopping experience and provide you with various services (such as maintaining the content of your shopping cart). Cookies are small information files stored on your hard drive or device and are automatically accepted by most browsers. It does not allow us to access the rest of your device or your personal data. . We use cookies to perform certain functions. These may include: (1) essential cookies, for the operation of our Site, e.g. cookies that allow us to identify registered users and ensure that they can access the registered user's page. If a registered user opts to disable these cookies, the user may not be able to access all of the content available on the registered user's page; (2) performance cookies, to analyze how visitors use our Site and monitor our Site's performance. These allows us to provide a high quality experience by customizing our offering, as well as quickly identifying and resolving any issues or errors that arise on the Site; (3) functionality cookies, to allow us to remember your preferences and user details so you don't have to input these again every time you access the Site. . By agreeing to this Privacy Policy, you are consenting to us placing such cookies on your device as part of your use of the Site. Please change your browser's settings if you do not wish to accept cookies. Please note that you may not be able to use all features and services offered on our Site if your browser does not accept cookies. All information relating to you that is collected by our cookies will be stored on our servers and all uses of this information will be in accordance with the terms of this Privacy Policy.

Marketing Communications

You agree that we may use the personal data you provide to us to offer direct marketing communications to you from time to time, in accordance with the below provisions and the remainder of this Privacy Policy:

  • We may market to you our goods and services, and the goods and services of our: (a) our related companies (including our affiliate and subsidiary companies), (b) joint venture partners, and (c) other third party providers. Such marketing communications may be in various forms, including advertisements, special events notifications or newsletters, and delivered via various methods in accordance with the personal data that you provide to us, such as by email, SMS or postal mail.
  • You may partially or entirely opt-out of receiving such direct marketing communications at any time by clicking the "unsubscribe" link at the bottom of such emails.

Security and protection of your information

We protect the personal data that you provide to us by reasonable physical, electronic and managerial measures. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times.

Nothing in this Privacy Policy shall limit any of your rights to the extent such rights cannot be limited by law.

Disclosure of your personal data

Your personal data held by us will be kept confidential, except we may disclose your personal data to the following parties (who may be located and use your personal data outside of your country of residence):

  • ny: (a) of our related companies (including our affiliate and subsidiary companies), or (b) person or company (including third party agent or sub-contractor) who is acting for, on behalf of or jointly with us; in both cases to fulfill any of the Purposes, provided that such parties are subject to confidentiality and privacy obligations that are materially equivalent to those set out in this Privacy Policy. You can request information regarding the collection, use, storage or disclosure of your personal data by our third party service providers by contacting us as described in the "Our Contact Details" section below.
  • Any financial institutions, charge or credit card issuing companies, credit information or reference bureau, or collection agencies where necessary to establish and support the payment of any products and services being requested by you; and
  • Any other party where such disclosure is mandated by statutory or contractual obligations or as required by law or court of law, or where such disclosure is necessary to protect our interests (as permitted by law).

We do not provide your personal data to any other third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time, which may include your personal data in an anonymous format and which does not (and is not able to) identify you in any way. This Privacy Policy applies to us and our Site, but not to any other third parties (including any websites maintained by third parties). Please check and read such third party's privacy policy before submitting any of your personal data to such third parties (whether via our Site or not). We do not accept any responsibility or liability for any use or breach of your personal data by such third parties.

How to check and update your personal data

You may wish to access, verify, update or delete any of your personal data that we hold. You can do so by:

  • If you are a registered user on our Site, logging in to WWW.FOREVERPLAY.COM.HK using the SIGN IN menu. You will be asked to fill in your email address and password. You will then be able to view and/or update your personal data using the different sections of the MY ACCOUNT page including your, shipping and billing addresses and email preferences.
  • Alternatively, where you have provided your personal data via means other than our Site as a registered user, by contacting our Privacy Officer (at the details as set out at "Contact Us").

Children

We do not use our Site to knowingly solicit any personal data or other information from any persons under the age of 20. If you are under 20, by visiting our Site you agree that you have informed your parents and guardians about the Privacy Policy prior to such registration or use, and they have approved of such registration or use by you on the terms of the Privacy Policy. If you choose to participate in the voluntary marketing program, this Site may also store your children's birthdays that you provide to us. Your children's birthday information will only be used for marketing and promotion purposes of Forever Play and will not be shared with any third party.

Our contact details

If you wish to contact us regarding this Privacy Policy (including in relation to any of your rights under this Privacy Policy or any other questions you may have), please contact our Privacy Officer at: info@foreverplay.hk